A Bold Approach To Solving Customer Complaints

I recently had an experience that could easily have been a very negative one and in fact that did start out very negatively with the company of a man whose work I’ve been familiar with for years. Bob Proctor is the standard to which other personal development speakers and coaches compare themselves to. Which is why I was so stunned by my experience.

After reaching a point of extreme frustration, I wrote a very to the point email to the person who was being unresponsive and challenged them to forward my email directly to the top and shockingly after not responding to five phone calls and several emails, she did.

And you know what? He responded.

When he called back, Bob Proctor did not try and make excuses for the breakdown that left me steaming, in fact quite the opposite, he profusely apologized for the problem and then went on to tell me a little about the person I had been dealing one, it turns out she is a trusted employee and resource that has worked with him for more than a dozen years.

He went even further to correct the problem and openly continue a conversation and rather than be frustrated I remained open too.

The result: I not only got what I needed and have my faith in the company restored, but a whole lot more. In addition to fixing the problem and not making any excuses, we continued the conversation and ultimately ended up opening a conversation that will likely result in more business for both of us.

There are a number of lessons here that all businesses can use. If your marketing doesn’t live up to its promise fix it or stop it. In this case there is no doubt in my mind that the problem has already been corrected and no one else will ever experience my frustration. Second, and this comes from Bob Proctor himself, the only thing worse than an excuse is a good excuse; don’t make excuses, admit your mistakes and oversights and then get to work finding the good in the problem and turn failure into success. Finally, remain flexible in all of your communications, you never know when influencing an upset client may turn into more business. Here is how you can learn the principles of human influence that made this event possible.

I’d like to offer our highest endorsement of Bob Proctor and his life changing products. Take a moment and visit his website or his program website, The Power To Have It All.